These terms and conditions govern the relationship between the Seller and the Consumers (customers) using the online shop e-shinem.com to purchase goods. By visiting, browsing and using the website e-shinem.com you are deemed to accept and agree to the Terms and Conditions below. These Terms and Conditions comply with the requirements of the Consumer Protection Act (https://kzp.bg/) and with the other legislation in force in the Republic of Bulgaria.
1. DEFINITIONS
„SELLER” is the website e-shinem.com, owned by SHINE M OOD, which serves as a virtual platform for selling goods. The Consumer concludes a distance sales contract with the Seller for a specific item in the online shop.
„CONSUMER” is any natural person (over 18 years of age) or legal entity or other legal body that has agreed to these Terms and Conditions by ordering and purchasing items offered in the online shop.
„ONLINE SHOP” is the website e-shinem.com. It serves as a virtual platform for offering goods for sale and for reaching agreement between the SELLER and the CONSUMER on the order and purchase of a specific item.
SHINE M OOD is the company with UIC: 203119727 , with registered office and address of management: 1336 Sofia, Lyulin district, Lyulin housing estate, bl. 276, fl. 13, apt. 073. Shop: 74 Patriarh Evtimiy Blvd., Sofia. SHINE M Ltd. creates and maintains the online store; offers and sells goods in the store; and sets these Terms and Conditions under which the goods are sold. SHINE M Ltd. has full rights to unilaterally change the content of the website, as well as the ways of accessing it.
„ORDER” is a request made by a Consumer to the online shop to purchase one or more specific items. Once received, the request is processed and confirmed by a member of the online shop's staff, by email or phone. The order is then packed and sent by courier to the address the Consumer specified in the Order.
„SALES CONTRACT” is the distance contract for the purchase and sale of goods concluded between the Seller and the Consumer through this online shop.
„COURIER” is a trader who physically delivers the purchased goods to the address given by the Consumer and operates under the requirements of the Postal Services Act.
„BROCHURE / NOTICE” means electronic information messages about items sold in the online shop. Brochures/Notices may be posted on the online shop's website or sent to the Consumer by email.
2. TERMS OF USE OF THE ONLINE SHOP
2.1. Browsing the online shop e-shinem.com is completely free.
2.2. To shop in the online shop e-shinem.com, registration with an email address, or the recipient's name, email, phone and delivery address, is required. Registration is completely free and is done by filling in the registration form. Registered customers can use all of the shop's services.
2.3. The Consumer must provide an email and password, personal details and delivery addresses.
2.4. SHINE M OOD is a registered personal data controller within the meaning of the Personal Data Protection Act and has the right to collect, process and use its users' personal data for the needs of the online shop, while being obliged to keep this data confidential, not to use it for other purposes and not to share it with third parties, except the Sellers in the shop.
2.5. In the online shop e-shinem.com each item shows its price, its main characteristics and additional information to help make an informed choice when purchasing. Each product page also allows Consumers e-shinem.com to leave reviews and ratings about the item.
2.6. All prices on the site are final.
2.7. Next to each product on the page there is a “Buy” button. Clicking it adds the selected product to the Consumer's virtual shopping cart. The contents of the cart are kept for 15 minutes while the Consumer decides to proceed with the purchase. Clicking “Cart” lets the Consumer view the contents of the virtual cart, add new products or remove unwanted ones. After clicking “Checkout”, the customer details, delivery details and a review of the cart appear. The order is placed by clicking “Place order”.
3. ORDERING GOODS
3.1. To place an order with the online shop, the Consumer must provide:
3.1.1. a valid email address;
3.1.2. a correctly completed delivery and billing address;
3.1.3. correctly completed contact details: first and last name and phone number.
3.2. The order is placed with the online shop by clicking the second “Order” button below the delivery details, which appears once at least one product has been added to the cart and “Checkout” has been clicked.
3.3. When an order has been placed successfully, the Consumer receives an order confirmation by email at the address they provided, stating the ordered goods, the order number and the date and time of the order. Confirmation by phone is made only if additional information or clarification about the order is needed.
3.4. If the ordered item (specific model) is out of stock, our consultant will notify the Consumer. If the Consumer does not agree to the order being switched to another item (a similar model), the order may be cancelled.
3.5. Orders in the online shop e-shinem.com are accepted 24 hours a day, 7 days a week.
3.6. The working hours of the online shop's consultants e-shinem.com are:
Monday to Friday, 10:00 to 20:00.
3.7. Orders received with incorrect or missing buyer (Consumer) details are cancelled if the Seller does not receive correct details within 48 hours of the order. Such orders are given the status “REJECTED”, as they cannot be fulfilled.
3.8. The Consumer may cancel an order without giving a reason.
3.9. An order can be cancelled by phone or by email to the address given on the site: shinehobbi@gmail.com. For the cancellation to be valid, the Consumer must provide: the order number, the phone number given in the order, the full name registered on the site, the email address registered on the site and the order amount.
4. DELIVERY OF ORDERED GOODS
4.1. Once e-shinem.com receives an order from a Consumer, the online shop's automated system notifies the Consumer by email that the order has been received successfully.
4.2. Delivery is made only for successfully accepted orders. When the ordered goods are packed, the Consumer is notified by email that they are being handed over to the courier for delivery to the given address.
4.3. Delivery to an address is made on working days (Monday – Friday), excluding public holidays. A parcel sent to an Econt office or parcel locker (Econtomat) can be collected during that location's opening hours.
4.3.1. Standard delivery: within 4 (four) working days of our consultant confirming the order by email or phone, for items in stock.
4.3.2. Extended delivery: within 40 calendar days of our consultant confirming the order by email or phone, for items that require an additional order from our partners.
4.4. The Seller uses the courier company Econt for deliveries; the usual delivery hours are 9:00 to 17:30.
4.5. Delivery is made to the exact address given by the Consumer (residential or business) or to an Econt office or parcel locker (Econtomat) in the relevant town.
4.6. Delivery prices are described on each product page under “Delivery and Payment”
4.7. Every shipment is insured, at the Seller's expense.
4.8. If the Consumer does not provide access and conditions for handing over the goods at the given address within the given time, or does not collect the goods from the chosen Econt office or parcel locker in time if they selected that option, the Seller is released from the obligation to make the delivery.
5. PAYMENT
5.1. Payment for the ordered goods is made by cash on delivery — in cash to the courier, at the Econt office or at the Econt parcel locker (Econtomat) when the goods are received. No additional payment processing fees are charged.
5.2. For each ordered item, the Consumer must pay the price shown in the online shop at the time of the order. The price of any item may change dynamically.
6. WITHDRAWAL FROM THE CONTRACT. COMPLAINTS
In brief and with the practical steps — see the page Returns and complaints.
6.1. The Consumer has the right to make a complaint about, or return, goods purchased from the online shop within 14 days of receiving them.
6.2. The Consumer may also withdraw from the contract in front of the courier on delivery if the goods are delivered late for reasons beyond the Consumer's control and not due to force majeure.
6.3. When withdrawing from the contract, the Consumer must return the purchased goods in their original condition, with the label intact.
6.4. Upon withdrawal from the contract, if the Consumer has paid for the goods, the amount paid for the returned goods is refunded to a bank account specified by the Consumer within 14 /fourteen/ days of the return of the goods.
Amounts are not refunded until the Consumer returns the goods. If the goods are not returned within the period under item 6.1, the withdrawal from the contract has no effect.
6.5. Where the goods have been paid for, the right of withdrawal does not apply to jewellery.
6.6. A complaint is made when the purchased goods do not match what was agreed between the parties to the sales contract. Such a mismatch may consist of:
– manufacturing defects in the goods;
– missing parts of the goods;
– the wrong goods being sent, different from those ordered;
– a mismatch with the stated size and/or colour, i.e. goods sent in a different size and/or colour from those ordered;
– damage to the goods in transit.
6.7. A complaint may be submitted to SHINE M OOD at the email address shinehobbi@gmail.com, and at the same time the Consumer must return the goods within 14 days.
6.8. In the case of a complaint, the Consumer may choose to exchange the item for the same one without defects, or in a different size or colour, or to return it for a refund of the amount paid. An online shop consultant may offer to exchange the item for a completely different one with a price adjustment: the Consumer pays the difference if the other item is more expensive, two items are offered for the same price, or the Consumer is refunded the difference if the new item costs less than the price paid.
6.9. Returns under a complaint, other than for manufacturing defects or damage in transit, are accepted on the following conditions:
– The goods are in good condition (not torn, scratched, worn, washed or ironed).
– There is no damage caused by improper use.
– The original packaging and label are intact.
6.10. Goods may be returned, whether on withdrawal from the contract or under a complaint, in the manner and to the address stated on the delivery note with which the Consumer received the order.
6.11. For exchanges, transport costs in both directions are paid by the Consumer, unless the exchange was necessary through the online shop's fault. If the customer wishes to exchange or return a product, this can be done via the courier company Econt.
If there is no Econt courier office in the Consumer's town, the Consumer should contact the Seller on 0896 760 731 to arrange the details of returning the goods.
7. TERMS FOR COPYING INFORMATION
7.1. All information published on the website e-shinem.com, including photos and item descriptions, is the property of SHINE M OOD. The online shop allows owners of other websites and users to publish links to the online shop e-shinem.com.
7.2. Copying texts from e-shinem.com and placing them on other websites and online shops is prohibited without the written consent of SHINE M OOD, unless the source is cited with the following text: “Source: online shop for natural gemstone jewellery e-shinem.com”, where online shop for natural gemstone jewellery e-shinem.com must be a link to e-shinem.com.
8. LIABILITY
8.1. The Seller of the goods is liable for defects in the goods, for performance of the distance sales contract and for refunds. The Seller must provide, together with the goods, written information on paper to help the Consumer exercise their rights.
8.2. SHINE M OOD bears no liability whatsoever towards third parties if such a party considers that information published in the online shop infringes anyone's copyright or other intellectual property rights.
9. BROCHURES AND NOTICES
9.1. When a Consumer registers in the online shop by creating an Account on the website and accepting the Terms and Conditions, they agree to receive brochures and/or notices from SHINE M OOD by email and on their mobile phone, as well as messages about orders and confirmations of changes to their details.
9.2. The Consumer may opt out of receiving brochures and/or notices by email and on their mobile phone at any time:
9.2.1. By using the dedicated link included in every brochure and/or notice: the “unsubscribe” button.
9.2.2. By contacting SHINE M OOD at the given email shinehobbi@gmail.com with an explicit request not to receive brochures and/or notices.
9.3. If, after opting out of brochures and/or notices, the Consumer places an order, they are deemed to have agreed again to receive brochures and/or notices.
9.4. SHINE M OOD reserves the right to choose to whom it sends brochures and/or notices, and to remove from its database a Consumer who has agreed to receive them.
9.5. SHINE M OOD includes in its brochures and/or notices only promotional information about goods sold in the shop.
10. FEEDBACK
10.1. Every Consumer can contact SHINE M OOD to ask questions, make suggestions and receive information.
Contact can be made at the email addresses listed on the website, by phone on 0896 760 731 and via the contact form in the “Contacts” section.
10.2. SHINE M OOD administers the website and therefore the comments and discussion section, and in this role may remove any obscene or offensive language that violates morality and good manners.
These General Terms and Conditions were adopted by the manager of SHINE M OOD and were last amended on 05.11.2026.